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Privacy Policy

Privacy Policy

Fine Foods Online (hereinafter referred to as "the Company", "we", or "us") respects and is committed to protecting your personal privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data. By browsing this website, registering as a member, or making a purchase, you agree to the data practices described in this policy.

1. Collection of Personal Data

To provide superior shopping and delivery services, we may collect the following information:

  • Contact Information: Name, email address, contact number, and delivery address.
  • Transaction Data: Purchase history and payment records (we do not store full credit card details; all financial transactions are handled securely by encrypted third-party gateways).
  • Technical Data: IP address, browser type, and browsing behavior on our website (collected via Cookies).

2. Use of Personal Data

The collected data will be utilized for the following purposes:

  • Processing, confirming, and fulfilling your product orders.
  • Providing customer service, responding to inquiries, and handling return/refund requests.
  • Sending updates, exclusive promotions, and marketing communications regarding Fine Foods Online (you may unsubscribe at any time).
  • Optimizing website performance, analyzing data, and enhancing your online shopping experience.

3. Disclosure and Transfer of Data

We will never sell, rent, or trade your personal data to third parties. However, we may share information with authorized service providers who assist our operations:

  • Third-party logistics providers and couriers for order delivery.
  • Banks and secure payment gateways (e.g., credit card processors, AlipayHK, FPS).
  • Government agencies or law enforcement authorities where required by applicable laws.

4. Data Security

We implement industry-standard protective measures, including SSL encryption technology, to protect your personal data during transmission. While no internet transmission is 100% secure, we make our best efforts to prevent unauthorized access, alteration, or disclosure.

5. Your Rights (Access & Correction)

In accordance with the Personal Data (Privacy) Ordinance of Hong Kong, you have the right to access, update, or request the deletion of your personal data held by us. To exercise these rights, please contact our Data Protection Officer at info@ffo.hk or via hotline at +852 2893 0831.