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Delivery Policy & Schedule

Professional Cold Chain Logistics • Timely Delivery to Your Doorstep

🚚 Delivery Rates & General Rules

Hours: Monday to Saturday, 11 AM - 6 PM (Closed on Sunday & Public Holidays).
Free Shipping: Free for orders over HKD $600 (single location).
Standard Fee: HKD $150 for orders under HKD $600.

⏱️ Daily Cut-off: 4:00 PM (16:00)

💡 3 Simple Steps to Order

1. Place Order Daily cut-off time is 4:00 PM. Orders after 4:00 PM will be processed the next working day.

2. Order Confirmation Our team will contact you via WhatsApp / phone within 2 working days to confirm delivery details.

3. Cold-Chain Delivery Goods will be delivered via professional cold-chain courier within 7 working days based on your region's schedule.

🗺️ Detailed Regional Delivery Schedule

📍 Hong Kong Island

• Tue, Thu & Sat Delivery:
[Central & Western, Wan Chai] Admiralty, Central, Sheung Wan, Sai Wan, Mid-Levels, Wan Chai, Kennedy Town, Sai Ying Pun

• Mon, Wed & Fri Delivery:
[Central & Western, Wan Chai] Causeway Bay, Happy Valley, Tai Hang
[Eastern District] Tai Koo, Quarry Bay, Shau Kei Wan, Tin Hau, North Point, Sai Wan Ho, Chai Wan, Fortress Hill
[Southern District] Stanley, Aberdeen, Sham Wan, Ap Lei Chau, Repulse Bay, Tai Tam, Shouson Hill

• Mon Delivery Only (Special Area): The Peak

📍 Kowloon

• Tue, Thu & Sat Delivery:
[East Kowloon] Lok Fu, Ho Man Tin, Wong Tai Sin, Kwun Tong, To Kwa Wan, San Po Kong, Kowloon Bay, Kowloon Tang
[West Kowloon] Mei Foo, Cheung Sha Wan, Sham Shui Po

• Mon, Wed & Fri Delivery:
[West Kowloon] Tsim Sha Tsui, Mong Kok, Yau Ma Tei, Hung Hom, Prince Edward, West Kowloon, Tai Kok Tsui

📍 New Territories

• Tue, Thu & Sat Delivery:
Shatin, Fo Tan, Ma On Shan, Po Lam, Hang Hau, Tseung Kwan O, Tai Po, Science Park, Sai Kung, Sheung Shui, Fan Ling, Tai Mei Tuk

• Mon, Wed & Fri Delivery:
Lai King, Tsing Yi, Kwai Chung, Tsuen Wan, Sham Tseng, Tin Shui Wai, Yuen Long, Tuen Mun

📍 Outlying Islands

• Mon, Wed & Fri Delivery:
Tung Chung, Chek Lap Kok, Ma Wan, Discovery Bay

*Note: Schedule for reference only, subject to final arrangement by cold-chain logistics team.

⚠️ Special Restrictions & Weather

Traffic control in Ma Wan/Tai Long Wan.
No delivery to 1st floor+ without elevator.
Company reserves the right to reject orders.
Suspended during Typhoon 8+ or Black Rainstorm.

📌 General Notes

Please sign within the agreed time. No liability for items left outside/management office.
Keep pets away during delivery.
Fine Foods Online reserves the right to amend terms and final decisions.