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Return Policy

Return & Refund Policy

Fine Foods Online (hereinafter referred to as "the Company") is committed to providing you with the highest quality food and shopping experience. To protect your rights, please read our terms carefully:

1. Time Limit for Requests

Customers must inspect the condition and quantity of the goods immediately upon delivery.

You must contact our Customer Service via hotline at +852 2893 0831 or WhatsApp within 24 hours from the delivery date.

*Late applications will not be processed.

2. Conditions for Returns & Exchanges

Goods must be in brand new, unopened condition.
Original packaging, tags, accessories, and valid purchase receipts must be kept.
Due to food safety regulations, opened, consumed, or improperly stored items cannot be returned.
Goods are eligible for exchange with items of equivalent value only.

3. Refund and Replacement Processing Time

Once approved, we promise to complete our internal processing within 3 business days.

Refund: The 3-day period refers strictly to our internal processing time. The actual credit time is subject to your bank or payment platform (typically 7 to 14 business days).

4. Right of Final Decision

Fine Foods Online reserves the right of final decision on all return and exchange requests.