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Refund/Exchange Policy

Please check the condition of all products being delivered, when receiving the products.

Report to Delivery Staff and refuse the products if any quality issue is found.

 

If any quality issue is found, please report to our customer service within 3 days and we will exchange or refund the product.

 

1. Exchange is only available when a valid original receipt is provided.

2. If product refund or exchange is required due to quality issue, please retain all packing materials and ensure the product(s) is stored in a correct condition,

  - Chilled Foods must be placed in a 0-4°C refrigerator

  - Frozen Foods must be placed in a -18°C freezer compartment of refrigerator

3.  In the event of quality issue relating to the product(s), please contact us within 3 days from the date of delivery to arrange for product to be returned or replaced.

 

After receiving the item, we will arrange refund/ exchange within 5 business days. We will refund the money via the method of payment (subject to credit card payment center processing time)